Used Forklifts Guarantee
American Surplus Inc. offers an "ASI Guarantee" on pre-owned lift equipment with a 30-day trial fee, as follows:
Pre-owned lift equipment may be returned, within 30 days of receipt, for a full refund of the cost of the equipment less a predetermined (mandatory minimum) 30-day trial fee, providing the particular piece of equipment is returned in good, resalable condition, free from damage by purchaser or trucking carrier. (Equipment that arrived damaged must be signed for damaged and the purchaser must file a claim with the carrier.)
Pre-authorization must be given in writing by American Surplus Inc. prior to return of equipment. All freight charges are to be prepaid by purchaser. ASI will not be responsible for any freight charges and will not accept collect freight returns.
The ASI forklift guarantee is to serve as peace of mind by allowing the customer an opportunity to use the equipment purchased and confirm it was what was ordered. If you decide you need a larger or different vehicle, a full merchandise credit will be offered (less freight) toward your upgrade. All vehicles can be viewed on our website, or may be seen at our warehouse.